Last Updated: 5/27/2025

Veritas Ratings ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you use our services.

1. Information We Collect

We collect the following personal information from users when they engage with our services:

  • Full Name

  • Email Address

  • Phone Number

  • Payment Information

  • DD214 and all information contained therein

  • Social Security Number (SSN)

  • Date of Birth (DOB)

  • Military Status

  • VA Disability Rating Percentage

  • Marital Status

  • Medical Records

  • Personal/spouse/buddy statements

2. How Users Access Our Services

Users create accounts via email and password. We implement two-factor authentication (2FA) for enhanced account security.

3. Use of Device Features

Our platform does not request access to any device features such as camera, microphone, location, or media files, unless the video conferencing/transcription tool is in use.

4. How We Use Your Information

We use your data exclusively to:

  • Deliver our core services related to VA disability claims processing

  • Facilitate secure communication with medical providers

  • Support your journey through the VBA system

5. Data Sharing

We share specific user information only with the following third parties, under strict confidentiality and necessity:

  • Stripe: For secure payment processing

  • Medical Providers: To facilitate disability evaluations and complete medical examinations essential to the claims process

We do not sell or lease your personal information to any third party.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our site. These may include session cookies, analytics tools, and preference trackers.

7. User Rights and Data Access

You have the right to:

  • Request deletion of your account and all associated data

  • Contact support to manage or review your personal information

Requests can be submitted through our customer support channel.

8. Data Retention and Protection

We retain data:

  • As long as needed to ensure the success of your VBA claims

  • Indefinitely (in perpetuity) for returning customers, unless deletion is requested

All data is stored securely and protected via encryption, access controls, and regular compliance audits.

9. Regulatory Compliance

Veritas Ratings complies with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality and integrity of your healthcare-related information.

10. Contact Us

For any questions, requests, or concerns about this Privacy Policy, please contact:

  • Email: info@veritasratings.com

  • Phone: 615-961-0317

  • Mailing Address:
    6640 Carothers Parkway, Suite 410
    Franklin, TN 37067